Privacy Policy
Last updated: 04-Apr-2025
Effective date: 04-Apr-2025

This Privacy Policy describes the policies of DOG LOVERS WORLD'S IMPRESA SOCIALE S.R.L, Via Margaret Mead, 19, RM 00143, Italy, email: [email protected], phone: +39 3476560162, regarding the collection, use, and disclosure of your personal data when you use our website (https://www.dogloversworlds.com) (hereinafter referred to as the “Service”). By accessing or using the Service, you agree to the collection, use, and disclosure of your information in accordance with this Policy. If you do not agree, please do not use the Service.

We may modify this Policy at any time without prior notice. The updated version will be published on the website and will take effect 180 days after its publication. By continuing to use the Service after this period, you implicitly accept the new Policy. We therefore recommend reviewing this page periodically.

1. Information we collect:

   We collect and process the following personal data:

   1. Name
   2. Email
   3. Phone number
   4. Date of birth
   5. Payment details

2. Purpose of processing:

   We use the collected information for the following purposes:

   1. Marketing / Promotional activities
   2. Testimonials
   3. Feedback collection
   4. Enforcement of Terms and Conditions
   5. Payment management
   6. Customer support
   7. Administrative communication
   8. Targeted advertising
   9. Order management
   10. Website security
   11. Dispute resolution
   12. User account management

   If we intend to use your information for different purposes, we will explicitly request your consent.

3. Data sharing:

   We will not share your personal information with third parties without your consent, except in the following cases:

   1. Advertising services
   2. Analytics services
   3. Payment recovery services
   4. Data collection and processing services

   We require such third parties to use the information solely for the purposes for which it was shared and to retain it only for as long as necessary.

   We may also disclose your data for: (1) legal obligations or requests from authorities; (2) enforcement of our legal agreements; (3) protection against rights violations by the user. In case of a company merger or acquisition, your data may be transferred to the new owner.

4. Data retention:

   We will retain personal data for a period between 90 days and 2 years after the account closure, or for as long as necessary to fulfill the purposes outlined. Some data may be retained longer due to legal, tax, or security obligations. Anonymous and aggregated data may be kept indefinitely.

5. User rights:

   Under applicable law, you have the right to access, rectify, or delete your personal data, object to processing, request data portability, withdraw consent, and lodge a complaint with a supervisory authority. To exercise these rights, please contact us at [email protected].

   You may also object at any time to the processing of your data for direct marketing purposes.

   Please note that if you do not consent to the processing of certain required data, we may not be able to provide some services.

6. Cookies and similar technologies:

   For more details about how we use cookies and your available choices, please see our Cookie Policy.

7. Security:

   We implement reasonable security measures to protect your data. However, no Internet transmission is completely secure, and we cannot guarantee absolute protection.

8. Links to third-party sites:

   Our website may contain links to external websites. This Policy does not cover the privacy practices of such third parties. We recommend reviewing their respective privacy policies.

9. Data Protection Officer:

   For questions or concerns regarding the processing of your data, you can contact the Data Protection Officer at DOG LOVERS WORLD'S IMPRESA SOCIALE S.R.L, Via Margaret Mead, 19, email: [email protected]. We will respond in accordance with the applicable law.

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